unable to transfer number to new phone

unable to transfer number to new phone

Postby Cjphone » Tue Oct 24, 2017 9:21 pm

I tried to transfer my net10 number to a new phone on the website. I ended with a new number on my new phone, which is useless to me for my work. My old phone shows inactive, and have been told by two different customer service reps that my old number cannot be transferred. I can still receive service on my old number, so I don't understand why I cannot transfer it to new phone, or reactivate the old phone to keep the number.
Cjphone
 
Posts: 2
Joined: Tue Oct 24, 2017 8:37 pm

Re: unable to transfer number to new phone

Postby Sam1 » Wed Oct 25, 2017 5:19 pm

Hi Cjphone. My name is NET10 Sam. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
NET10 - Sam
Sam1
 
Posts: 916
Joined: Thu Aug 12, 2010 11:59 am

Re: unable to transfer number to new phone

Postby Cjphone » Wed Oct 25, 2017 8:26 pm

I'm not seeing any new messages in my inbox. I'll keep checking back for your message.
Cjphone
 
Posts: 2
Joined: Tue Oct 24, 2017 8:37 pm

Re: unable to transfer number to new phone

Postby alita » Thu Oct 26, 2017 6:09 pm

Hi Cjphone. My name is NET10 Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
alita
 
Posts: 480
Joined: Mon Mar 21, 2011 7:49 pm

Re: unable to transfer number to new phone

Postby qingtian » Wed Mar 28, 2018 5:59 am

If you want to transfer phone numbers from old phone to new phone, you can use phone transfer program. After connecting both of them to computer via usb cables, start the program. Then you can do the phone numbers transfer between them.
qingtian
 
Posts: 38
Joined: Tue Nov 01, 2016 5:58 am


Return to Making the transition to NET10 prepaid
no-contract service. Want to keep your number from your old provider? Learn how, here.

Who is online

Users browsing this forum: No registered users and 2 guests

cron