by FrustratedPhoneUser » Wed Dec 16, 2015 1:31 am
Hi, I found this topic while google searching for a solution to this issue. I'm having the same problem as everyone else here. I was also on a web chat session with a tech rep and she tried to help me hard reboot the phone. Nothing worked. spent about an hour with her. she was great, but, not sure why the phone would not reset.
So, has anyone been successful with getting the LG-L34-C to reset? I need some help/advice to solve this issue.
These are the details of the problem:
Last night got an error message on the phone that a service had crashed. (don't remember which one.) So I turned the phone off & put it on the charger as it needed to be charged anyway. Then earlier today when I turned the phone back on, it would not boot past the Tracphone logo, It just kept cycling between the Logo & a blank blue screen. so I went to the support web chat & after telling the rep what was going on she told me to pull out the battery, wait a few seconds & then put it back in. then hold down the Power/Lock button while also holding down the Volume Down button, the when the LG logo appeared on the screen, let the power button go & then quickly press it again. she said this would bring up an option for a hard reset. unfortunately that didn't work, all it did was make the phone vibrate & Made the LG logo screen re-appear. After trying this several times it was obvious it wasn't going to work, the tech rep told me that I had a couple of other options either I could purchase a new phone or I could buy a "Bring Your Own Phone" activation kit. Before I do either of those I decided to post here to see if anyone was able to successfully hard reset their phone.
Thanks in advance to all who reply!