No service dates added with easy minute plan

[avdholst1]

I have the same problem. I enrolled in the 200/31 easy minutes plan on 5/15/2015. I received the 200 minutes but no 31 days of service. After waiting for few days still no days of service added.

[Lindsay]

Hi avdholst1. My name is NET10 Lindsay. We’re sorry for the trouble. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[JesseTheK]

I'm having the same problem -- with a twist!

I went through all of this in April 2015. I thought it was sorted; I thought I was enrolled for monthly $15 plan.

But that enrollment didn't stick.

So today I enrolled for Easy Minutes monthly. You authorized my charge card and credited me 200 minutes within five minutes, but there was no change in service days.

I only have 3 service days left (and a busy weekend ahead I am not looking forward to spending on the phone with you).

[NET10 - Jhonally]

Hi JesseTheK . My name is NET10 Jhonally. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[shopper64]

Same problem here, starting at end of April. Minutes credited but not days, phone blocked at "service end date". Called customer service to get service restored, then required to re-enroll in "easy minutes / auto-refill" before end of May. But same problem again at end of May, then again at end of June! Over an hour on the phone with customer service each time, which was neither "easy" nor "automatic".

1.) Whenever the phone boots up, if it thinks days/minutes are zero it should automatically check with the server to verify the account balance and update itself if needed.

2.) Any phone in the "auto-refill" program should never be blocked, since the days/minutes are prepaid and the account balance should never be zero.

Until this is fixed, I'm done with "auto-refill" and will go back to buying airtime cards instead.

[NET10 - Jhonally]

Hi shopper64. My name is NET10 Jhonally. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[RPeterson]

Same problem... also started in April. Don't have hours to spend on phone again.

Minutes credited but not days, phone blocked at "service end date". Called customer service to get service restored, then required to re-enroll in "easy minutes / auto-refill" before end of May. But same problem again at end of May, then again at end of June! Over an hour on the phone with customer service each time, which was neither "easy" nor "automatic".

Whenever the phone boots up, if it thinks days/minutes are zero it should automatically check with the server to verify the account balance and update itself if needed.

Please help and fix the problem... must be a software error, should have been fixed long ago.

Thanks,

Ray

[NET10 - Jhonally]

Hi RPeterson. My name is NET10 Jhonally. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[yva]

No service dates added with easy minute plan

[NET10 - Jhonally]

Hi yva. My name is NET10 Jhonally. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.