"Credit Card Not Valid" but charged anyway

[NET10 - Jhonally]

Hi slly1791. My name is NET10 Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[Mega-mega]

I activated an account, and money were charged. But it was written that credit card was not valid and that is why it is not activated now. What is the problem???

[david]

Hi Mega-mega,

My name is NET10 David. We’re sorry for the trouble. Please check your inbox for a message.

Thank you.

[sappience]

Got the same response today twice with different credit cards trying activate byop sim card and buy plan online. Both times has been charged with $75 and my sim card still not activated

[Net - Katie]

Hi sappience,
My name is NET Katie. Sorry that you’re having a problem. I will contact you directly with a private message. Thank you.

[melodyisme]

This happened to me too... No one knew how to fix it or even apologized. I was a week without my phone before it was resloved...

[Net - Katie]

Hi melodyisme,
My name is NET Katie. We apologize for the inconvenience. We can help you here. Just let us know. Thanks.

[ajdee]

I have this same problem. The website said that there was an error, but then I saw that the money had been removed from my bank account. So I tried adding the minutes from reserve and the website returned with an error that stated that there was nothing there to add.

[Net - Larry]

Hi ajdee. To further assist you, please check your forum inbox for a message. Thanks.

[lizzle]

Hi,
I have same problem too!!!! It said the payment is declined but it charged a couple of times and my phone is still deactivated. Please cancel my additional payment....and activate my phone..