I have no 4G LTE

[Debbie1]

Hi xminator08. My name is Net Debbie. We're sorry that you’re having a problem. Please check your inbox for a message. Thanks.

[nick_brick2]

We'll the 4g to 3G seems to be just a cosmetic change in the 15.7 update, as for why we aren't getting lte speeds is unknown by me. It may be the apn settings that are causing us not to have the 4g speeds.

Thanks
Tracy S

[Net - Maria]

Hi nick_brick2. My name is NET Maria. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[timarnold]

I also cannot get 4G LTE.

Net10 phone support was worse than useless. Completely incompetent. Below is the email I wrote to them, which they have insufficiently responded to. Honestly, the incompetence exhibited by every Net10 support experience I've ever had has pretty much convinced me to leave them as a customer.

I have two lines on my Net10 account. Recently, I set up auto-pay on both of those accounts. For some
reason, the first account did not auto-renew on the specified date.
Instead, my service was abruptly ended. To fix this, I went to my Net10
account online and re-enrolled in the plan I had earlier specified.
Voice service resumed immediately, but cellular data did not work on my
phone (it previously did, before the brief service interruption). I
tried adjusting my APN many times, repeatedly restarting my phone, etc.
I called support, and they had me adjust APN and restart the phone for
about 30-45 minutes. After this failed, they adjusted some values
internally, and service was restored. I'm not sure what they adjusted,
but it seemed to be a consequence of the service interruption, and it
did not take long for them to make this adjustment. I am writing this
message because the exact same situation happened on my second line. I
set up auto-pay, it inexplicably did not work, service was interrupted,
I restored service by adding a plan, and immediately my voice worked but
not my cellular data. I would very much NOT like to be on the phone with
support for 45 minutes again while they have me try to do things that
won't help (i.e., changing APN). In fact, I don't want to be on the line
with support at all.

I would like two things:

a) Whoever has the
capability to do so, should fix my phone internally with Net10 in the
same way that my previous line was fixed, so that cellular data works

b) I would like to know how to make sure auto-pay does NOT interrupt my
service every month, as this is a huge waste of my time to deal with.

[Net - Maria]

Hi timarnold. My name is NET Maria. Sorry that you’re having a problem. I will contact you directly through a private message. Thanks.

[Kmazzara]

I have this problem also. I have 3G and it's slow service and delayed text messages. Please let me know how I can update to 4G. Thanks

[Net - Maria]

Hi Kmazzara. My name is NET Maria. Sorry that you’re having a problem. I will contact you directly through a private message. Thanks.

[Wrodriguez]

I have th same problem i had 4g. Signal iphone 5 then update I just have 3g

[Jennifer1]

Hi Wrodriguez. My name is NET10 Jennifer. Sorry that you’re having a problem. Please check your forum inbox for a private message. Thank you.

[Timujin]

I have no 4G LTE on my iphone 5 only 3g. all settings are current