I really mean no harm when writing, but your customer service options for a company that makes this much money really bites! I cannot believe there is not an instant live chat or a customer service phone number that answers the phone within 5 min. This is ridiculous! And that map you have that says reception covers almost all of USA, is bogus. I have to use text messaging all day long because of bad reception where I live that shows on the map that it should be picking up. I cannot believe these cell phone companies do this to people. I am undone!
