Welcome to NET10 Wireless Forum

[Jessica1]

orlandus: Please check your Forum inbox for a private message. Thank you.

[johnsn]

Well, the first time I realy needed my Net-10 phone today, I was ablt to send 2 texts and then my phone said 0 minutes. I still had my servise days. But my minutes are gone. I had over 1,000 minutes! where did they go?

[Jessica1]

Good day, johnsn. Sorry for the trouble. My name is Jessica Net and I'll be addressing your concern. We will check your phone's settings and we'll try to retrieve those minutes. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[chasitie]

I am having trouble replying back to private messages.

[Jessica1]

chasitie: Please try to create 4 more duplicate posts so you can send a reply to the private message we've sent you. Thank you.

[chasitie]

Okay thanks

[Jessica1]

chasitie: You're welcome. Have a great day!

[sadernater]

I paid for 750 min this morning online then my account is wiped out , the money was taken from my account and 0 min were added to my phone now if you try to call the number it says it has been disconected please help this is my work phone and its costing me money to have it down... thanks

[xencindy]

What is the purpose of this forum? Customer comments are all complaints. Net 10 replies are always about contacting offline. How are we going to learn anything? Why don't you answer questions on this forum?

I agree, doesn't NET 10 understand what a forum is? Most forums answer as many questions as possible publicly, so everyone can benefit from answers to simple or common problems. As an example, from the number of forum threads to the effect of "Can't buy time on website", "Can't buy phone on website" it looks like NET 10 recently had website problems. In a real forum, the admins would post a sticky (a post that stays at the top) with an announcement that the website is undergoing maintenance or whatever, with updates every few hours until the site was back up again, and perhaps a suggestion to buy a phone or time at a local retailer in the meantime.

Instead of having to handle each of those posts individually, you'd free up a lot of people to handle the problems that absolutely have to be handled on an individual basis by a human being.

Thanks to another user, who posted the answers to a few of the easy questions about my new LG phone, I was able to quickly find out the reason my LG would not connect to the web was because the microSD card I had put in was an 8GB, and this particular phone only wants to work if a 4GB microSD is installed. Customer service has probably been telling people that information individually, when it could have been done much more quickly and easily by using the forum as a forum, rather than a Complaint desk where every question is answered with the same infuriating message: "Hi my name is NET person, we're going to take this offline. I'll send you a private message because we don't have a clue what a forum really is, and we think our customers are too stupid to read an explanation of a simple problem."

There will always be problems that do need private, individual responses, but if you look at any other tech related forum, the majority of user posts are simple questions about basic functions not covered in the manual. Often, other users will provide those answers, so everyone gets the help they need, faster, because Customer Service isn't wasting time answering the same simple question over and over and over, while people sit on hold for hours, getting more and more aggravated. When customers get answers quickly and easily, they are happy customers. When the more serious problems are able to be handled without leaving people on hold for an hour, those customers are happier too, and don't take their anger out on Customer Service reps, so your employees even get to be happier about their jobs.

Please consider hiring an experienced forum administrator to run your forum. It will pay off in ways you can only imagine.

Xencindy

[jerman]

I think ecomputerman has a great question. This forum is not used as a way for customers to learn anything, everything is done by private message. If communication (other than specific id numbers) was shown, then we wouldn't have to wait days at a time to learn what everyone is having the same question about. I am just posting because apparently I need more posts to reply to a private message I received. This is crazy!