Welcome to NET10 Wireless Forum

[Ctroy]

My phone was just stolen and i need to deactivate it.

[Sophie1]

Hi Ctroy. My name is Net 10 Sophie. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.

[emilynapier99]

My phone was stolen and it was between the 30-days. Can i get my money back? or a other phone to replace it?

[Jessica1]

Good day, emilynapier99. My name is Jessica Net and I'll be addressing your concern. Unfortunately, we don't process refund for stolen phones. You can purchase a new one and we can assist you transfer any remaining minutes, service days and phone number from old phone to new then flagged the phone as stolen so nobody can use it. Hope this helps. Please let us know. Thank you.

[Ican2fish]

WOW! This is the first topic I have come across that has answers to the post other then the normal PM reply.

[mrkevt]

The forum is a good resource for contact. I am posting this message so I may contact a moderator through pm when the board lets me do it.

[Jessica1]

mrkevt: Your private messages option has already been enabled. Thank you.

[orlandus]

i have an unlimited plan and my days have not run out yet and it took all my minutes this is the second time this has happened and i am not very happy with this particular service what can be done about this can i get some extra days added or something to compensate me for this being the second time this has happened to me??how long will this take?

[Jessica1]

Good day, orlandus. Sorry for the trouble. My name is Jessica Net and I'll be addressing your concern. We will need to check your account settings so we can figure out on how to retrieve those minutes. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[orlandus]

what is the number to the office i would like to talk to a real person