Service no longer active?

Service no longer active?

Postby grkings67 » Wed Dec 01, 2010 7:51 am

I have been a Net10 customer for over 5 years, and I must say, I've enjoyed the service and all the money that I've saved. During that time, I never ran into a problem...until now.This past weekend my Net10 service became inactive, even though I still have 580 minutes and over 365 days of service--this was displayed in my phone under Airtime Info.I contacted Net10 and the operator told me that the service was no longer active. This I could not understand. My phone stated differently. Without giving a reason, the operator suggested that I send a check or money order of $65.33 to the Net10 offices in Florida. This left me confused. Why was I paying a fee to get my service restored when my phone stated that my service days weren't expired yet?I don't know what is going on, but I think it's time to consider switching to a different company.
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Joined: Wed Dec 01, 2010 7:12 am

Re: Service no longer active?

Postby Jennifer1 » Tue Dec 07, 2010 4:17 pm

Hi Gerald. My name is NET10 Jennifer. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
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