International calling account problem

[shopper64]

My phone is on the pay-as-you-go plan, which includes international long distance service (ILD). After I added minutes/days to the phone on 21-Jan, the ILD service was blocked by the system for some reason.

After wasting two hours with customer support, the ILD service was re-enabled but the system now thinks the phone is on the "$10 Global Calling Card" plan, with a limited amount of "credits" for ILD calls. When it hits zero, the ILD service will be blocked again!

The phone has plenty of pay-as-you-go days/minutes available, and the pay-as-you-go plan does NOT require purchase of an additional "Global Calling Card". I want the account settings fixed correctly so that the pay-as-you-go minutes are used, and the ILD service is not blocked again.

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NET10 WIRELESS TERMS AND CONDITIONS OF SERVICE

II. ADDITIONAL TERMS AND CONDITIONS FOR NET10 INTERNATIONAL LONG DISTANCE (ILD) SERVICE

4. NET10 Pay-As-You-Go ILD Service. NET10 also offers ILD service to customers who purchase a NET10 Pay-As-You-Go Plan. If you have purchased a NET10 Pay-As-You-Go Plan, your Account will be deducted 1.5 units per minute for each international long distance call made from your phone.

[JavierNT]

Hi, my name is NET10 Javier. Sorry that you’re having a problem. Please check your forum inbox for a private message. Thanks.

[BarryHeilk]

Why use International Cobra Calling Card ? The Kliktel service gives you the ability to make cheap international calls without compromising on the quality.