International pay-as-you-go call failure AGAIN

[shopper64]

Same problem again, same waste of time to try and get it resolved.

Pay-as-you-go ILD service disabled again, even though plenty of days/minutes on phone. Stopped working after I added more days/minutes to the account a few days ago. When I try to make an international call, message says account has "insufficient funds" to make call, must buy "$10 global calling card".

No additional purchase is required. The "$10 Global Calling Card" is a separate program. Fix the account settings!

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NET10 WIRELESS TERMS AND CONDITIONS OF SERVICE

II. ADDITIONAL TERMS AND CONDITIONS FOR NET10 INTERNATIONAL LONG DISTANCE (ILD) SERVICE

4. NET10 Pay-As-You-Go ILD Service. NET10 also offers ILD service to customers who purchase a NET10 Pay-As-You-Go Plan. If you have purchased a NET10 Pay-As-You-Go Plan, your Account will be deducted 1.5 units per minute for each international long distance call made from your phone.

[ManzoNT]

Hi. shopper64. My name is NET10 Jose. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.