trasferring my service(minutes) from my oldphone to newphone

[juy0211]

I am attempting to transfer my number and minutes to a new phone, but your website is not responding.
Is it ever going to allow access? i tried to call customer care and there was no response. this is very frustrating

[Sophie1]

Hi juy0211 . My name is Net10 Sophie. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.

[dracoempire]

I'm having the same problem. I have the LG300, and my dad bought me the lg 900 cause the guy at radioshack said that i should be able to transfer my old phone number and the current minutes to the new phone, but he just said that we'd have to be registered and i am, but i need help with it.