New Phone , added plan, does not show on phone-

[jkschwehm]

I bought a LG900 yesterday at Walmart. Added it with the Net10 web page, signed in for a monthly plan and tried to transfer my number from another service. Phone is on, plan does not show and could not transfer old number. I have 10 minutes on phone but shows unlimited 30 day on web, Would like unlimited plan on phone and my old phone number.

[Che1]

Hi jkschwehm. My name is NET10 Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!

[jkschwehm]

My LG900 serial number is 012192006719919

Is there a reson I cannot respond to a PM?

[jkschwehm]

OK I tried to PM but the forum says I am not allowed to use that function. I will be happy to provide all information needed about my issue if I could PM the information.

[jkschwehm]

You cannot make another post so soon after your last.

[jkschwehm]

I have tried to PM the details to the person who requested them but the forum states I am not allowed to PM??

[jkschwehm]

Isn't it rather silly to PM someone ask them for more details yet the forum does not allow an answer?? It would seem more realistic to send the customer a direct e-mail or allow the poster to respond to a request when asked. A lot less frustrating more efficient and saves a lot of time on every ones part. The impression one gets with the first contact with Net 10 is not good when the issue cannot be addressed and then a lot of obstacles placed in front of the customer who is trying to get a solution. I understand trying to have an efficient way to address problems but the current way is by far a very frustrating way, takes a lot of time, and seems to never resolve the issue. I suggest someone on your end look into this issue as it will cause customers to leave Net 10

[jkschwehm]

Still waiting for some ability to get a solution or be able to PM and respond to a question asked of me?