Trying to transfer number & service

[Mrs_Sacks20tc]

On 8-8-11 I bought a new Net10 phone so I could transfer my number and service from my old Net10 phone to it. I found that by following the directions on the website it will not go past allowing me to choose the two models of phones I'm trying to work with. There is apparently some real serious problem with the website. I then tried to call the number on the activation card to see if they could do it over the phone. When I called I was told that my wait time would be about 30 minutes due to high call volume. I waited on hold for over an hour and a half and never got to speak with anyone.
I still have not gotten my number and service transferred from my old phone to the new one I just purchased and am becoming very frustrated by this since I've done everything I was supposed to and can't get any help.
I'm hoping that I didn't just waste over $40 on a new phone that I can't even use.

[kbm69]

Good Luck, I been trying to do the same since Thursday evening.

[Che1]

Hi Mrs_Sacks20tc. My name is NET10 Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!

[Che1]

Hi kbm69. My name is NET10 Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!

[Ourboat1]

I have had the same problem with my number being transfered over that was supposed to happen yesterday at 5pm now 2 days later and nothing. I was on hold to get help for 3 hours yesterday and nothing and another 3 hours today and still was on hold. Need to get this fixed. I have gotten new phones from Net10 before and my number was transferred within an hour and now this time its taken 2 days. This is ridicious about ready to call BBB on how I cant get help.

Please someone help me. I have been a customer for over 6 months and this has never happened before.