Problem with Net10 Website

[Jeff Young]

Dear Net10,

Hello! I hope you are having a good day.

When I log in to the Net10 website, I see a little yellow triangle and the red word "success." Then I can't see the status of my phones or do anything with them. Would you please fix that; it's really bothering me.

Thanks!

Jeff Young

[Jessica1]

Good day, Jeff. Sorry for the trouble. My name is Jessica Net and I'll be addressing your concern. Having not been able to view your phones on your account online is a known issue and it's being worked on. Please bear with us as we try to look for a resolution. Thank you for your patience.

[Jeff Young]

Dear Jessica1,

Thanks for the reply.

Jeff

[Jessica1]

Jeff: You're welcome. Should you have any concern with your Net10 service, please let us know. Thank you.

[danman7]

I'm having the exact same problem. A trouble ticket was created this Sunday but the problem still exists...just a yellow triangle with "success" next to it. Hopefully this is fixed soon as I cannot access my parents' cell phones on the website in the last week and a half!

[Jessica1]

Good day, danman7. Sorry for the trouble. My name is Jessica Net and I'll be addressing your concern. Being unable to access your account online is a known issue and it's being worked on. You may try to access your account online every 24 hours to see if it'll display the right information. Hope this helps. Thank you.

[dbmphc]

Just WHEN is this going to be worked on? I've been asking customer service for help on this since last SEPTEMBER and all I have got is the run around.
I came here several weeks ago hoping there was someone more knowledgeable about it, but so far I only have a private message (from Stephanie) telling me to wait until further notice.
How can it be so hard to fix?

[jlfuhrman]

I have had this same problem for about the same length of time. Talked to someone who said I was signed up with something and had to call them and cancel and then it would resolve the problem. Did that and about a month or so later it was fixed. Well now same thing happening again. Ugh. I would like to reactivate an old phone for my son to use but can't. Yeah, how hard can it be to fix this?

[botelhodi@yahoo.com]

I have the same FRAUDULENT message on my account now….


FCC Federal Communications Commission 888.225.5322
ecomplaint form> http://esupport.fcc.gov/complaints.htm
fccinfo@fcc.gov

State Attorney General (Mass)
http://www.mass.gov/?pageID=cagotermina ... &csid=Cago

Small Claims.... here I come....
Better Business Bureau
http://www.bbb.org/south-east-florida/b ... l-21000362


Consumer Reports...let's have a word...
Complaints Board... you'll be hearing from me....
Wikipedia.... what shall we say....







SINCE JULY 14 TH !!!!!!!!!!!!!

TWENTY SEVEN ( 27 !!!!) DAYS !!!!!!!! And counting.......

the lies to get a simple transfer of MY number done here....

Lie 1) PACKING THE PHONE WITH THE WRONG SIM CARD, ACTIVATION INFO, LABEL AND NUMBER

Lie 2) CUSTOMER "SERVICE"

Lie 3) TWO ( 2 ) days to ACTIVATE AND TRANSFER the number the FEDERAL GOVERNMENT requires them to

Lie 4) TECHNICAL "SERVICE"

Lie 5) I NEED TO SEND YOU A PRIVATE MESSAGE AND TAKE THIS OFFLINE

Lie 6) My name is Jose, I am the manager, my direct # 800 867.7183 and I will be working on this until we get this fixed.

Lie 7) I will be OVERNIGHTING a new SIM Card to you.... FIVE ( 5 !!!!) DAYS LATER.....



IT IS CLEAR...... THE ONLY WAY ANYONE GETS ANY SERVICE HERE IS BY COMPLAINING........

LOUDLY !!!!! and OFTEN !!!!!!!!!


OFFICIALLY NOTIFIED THERE WILL BE A COMPLAINT PLACED TO US ATTORNEY GENERAL’S OFFICE, DOJ, FBI, FCC, AG, BBB, etc

[dbmphc]

about being told those lies ... been there, and more. frankly, I think the customer service is sincere but pathologically clueless.