Zip Code Runaraound

[kkimberlin]

My wife and I have been in the process of porting our cellular # from our current carrier to Net10. However, Net10 customer service keeps calling and informing me that our current carrier is denying the valididty of our activation zip code. When I call my current carrier, their technical support staff tells me that there is NO problem with my activation zip code. Net10 is expecting me to contact my current carrier's porting department and ask them about it and then to have them call Net10. What exactly am I supposed to ask them? I don't understand why my carrier is telling me that my zip code is fine, but Net10 is telling me that it is not. This is a very frustrating way to be introduced to Net10's customer service. I don't know what questions I am supposed to ask my carrier about my zip code anyway. Wouldn't Net10's porting department have the right questions for my carrier's porting department? I feel like I am getting the runaround. Yesterday I get a call from one N10 person about the zip code issue, and later when I called back twice and spoke to two other N10 people they denied there being a problem with the zip code, thus contradicting what the first N10 person told me. I didn't think that getting cellular service established was going to be so time-consuming and frustrating.

[Jennifer1]

Hi. My name is NET10 Jennifer. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.