Tranferred number - did not complete, service disabled

[j1mpratt]

Hi,

I went through the process of transferring my number from a Verizon account. The number came over just fine...

I went to complete the process but only got invalid codes. Now, my phone service is disabled....

I went through troubleshooting and entered new codes, but all came back invalid and ultimately, to contact Customer Service...

there does not appear to be a real person working ther customer service desks - the message keeps pointing me back to the website.

This is a very frustrating circle I can not seam to get out of - and I now have NO working phones.

Jim

[Nick1]

Hi. My name is NET10 Nick. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[asommer]

I just went through the exact same process porting from Verizon, as far as Verizon is concerned the number is ported and out of their system now my phones at Net10 and it took less then an hour but now my phone only partially active but unusable until I'm sent new sim card!. Seems like Net10 should have sent the new cards 1st then once It was installed at my end THEN get the number from Verizon! Now my busines phone number is inactive until the new card arrives, 3-5 day maybe more, and hopefully it will work.

Net10 needs to change the proceedure to the following

1) Code new sim card with proposed ported telephone number send it to customer
2) Card arrives and customer installs card then calls Net10 to start Porting
3) THEN Porting from old carrier happens with no real gap in service

NOT

1) Port Number customer looses service from old carrier
2) wait 5 days with no sewrvice
3) Then finally activate phone