Problem with portal

[cfiles]

just got my number ported from my old phone to the new phone but i cant activate the new phone so i cant make or receive calls. what could cause this

[Robert2]

Hi cfiles. My name is NET10 Robert. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum.