Minutes did not transfer from net10 to net10 phone.

[pathfind3r]

I transferred a net10 phone number and service to a new net10 phone. I received a new sim card by mail, followed the instructions online, and successfully transferred the number. However, the minutes and service did not transfer. I put in the Param 30 and Param 00 from my old phone correctly in the online transfer process so the minutes should have transferred.

Please help.

I cannot call technical support because the new phone is stuck on 0 minutes.
I cannot create a support ticket because it locks up after asking me to add a 4 digit buy it now pin.

[Sam1]

Hi. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thanks.

[Sam1]

Thanks for your patience. I believe this resolves your issue. It's been a pleasure helping you. Have a good day.