Porting to Net10 from Tracfone and odd reactions

[tsprague1]

I bought an LG900g from a local store on 3 Jan 2011. I did the activation online stuff, put in the pin for the 30 days unlimited that I also bought, and asked for my current phone number to be ported.Until today, nothing has happened (I know that it can take a lot longer). Today, my new phone shows signal strength, and the current time and date. It, also, shows my phone number under the Prepaid key.The problem(s) are:My old phone is still completely functional.My new phone is still telling me that activation is required, and I'm not about to call anyone.When I login to my account on net10, I am told that there are some steps that I have to take. I follow them (the code entry stuff). The only number that comes up is 0. I am then told that I need to talk to customer service, and am given a phone number.This is my ONLY phone, and number. I have -12- minutes left on it, although I have 19 days. I cannot call you and fix this.Help. Please.

[Stephanie]

Hi tsprague1. My name is NET10 Stephanie. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you!

[derFunkenstein]

This is *exactly* what happened to me. I called them today and spent a total over 2 hours on the phone with them. Turns out that when they bunged it up, they cancelled my old phone number and they've so far been unable to retrieve it. They've been able to give me about 4 NEW numbers, but I don't want my new number; I want my old one back. I've had 3 support tickets since yesterday, and they say it'll take ANOTHER 24 hours. This has been going on since Friday when I got my new phone.And then to add insult to injury I turned on my old phone and called my wife's phone, and it showed my old number still. THAT'S the number I want.

[Jessica1]

Good day, derFunk. My name is Jessica Net. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.

[derFunkenstein]

Jessica was able to get my phone to show the correct phone number but my net10 account on the net10 website still shows the wrong number. I am not able to add additional airtime.

[Jessica1]

derFunk, please check you inbox as I've sent you a message. Thanks!