No service and customer website is down

No service and customer website is down

Postby Sluggo » Fri May 11, 2018 10:15 pm

I can honestly say, there is not a single issue here I haven't experienced. Today I was on chat help with "Nestor". A simple task that, as net10 simple tasks seem to do, has gone bad.

All I wanted was to correct the information showing in my account. My phone worked (more or less) but the Imei was wrong. Thinking that might be the reason my iPhone didn't show if I had messages, I put my service at risk to correct the info on my phone.

Ok, how tough can fixing that be? Apparently not as simple as I thought.

The chat person, Nestor, said it was fixed. So I thought nothing about it until I was leaving work and noticed "no service" in the corner of my phone.

Every time i ask for help, something geys broken. I mean every stinkin' time! Now my phone is dead!

So I thought I'd login to chat support (since I have no phone service) and the net10 website is down! You've got to be kidding.

This service is truly horrible.
Posts: 4
Joined: Fri Mar 31, 2017 12:08 pm

Re: No service and customer website is down

Postby Net - Larry » Tue May 15, 2018 1:14 pm

Hi Sluggo. My name is NET10 Larry. I read your post and I am sorry you’re having some problems. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Net - Larry
Posts: 1977
Joined: Tue Oct 25, 2011 9:22 am

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