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trying to get original number back on phone

PostPosted: Mon Nov 06, 2017 11:14 am
by lymiller
I recently moved into an area with spotty CDMA network coverage (text and data are fine, calling doesn't work) necessitating the change to a GSM network. My current phone was a "bring your own" and after checking the IMEI it seemed I might be able to simply swap SIM cards, so I decided to try it since it would be much cheaper than having to get a new phone. Initially the transfer of number and service to the new SIM worked, however, the SIM proved to not work on my phone (it's locked to CDMA).

I tried to swap my phone number back to my old phone/SIM and at the time it worked, but when I restarted the phone the next day it said I had a new number. I've tried removing my phone from the account and reactivating it, but it again gave me a new number rather than properly switching my old number back. So I'm currently stuck with my original number on a SIM card, and a random number on my semi-working phone. I'd like to get my original number switched back to my phone and have the SIM removed from my account.

Re: trying to get original number back on phone

PostPosted: Mon Nov 06, 2017 12:51 pm
by Net - Felice
Hi lymiller. My name is NET10 Felice. We will help you in getting your original number and we are sorry for the trouble. Please check your Forum inbox for assistance.