unable to transfer number to new phone

[Cjphone]

I tried to transfer my net10 number to a new phone on the website. I ended with a new number on my new phone, which is useless to me for my work. My old phone shows inactive, and have been told by two different customer service reps that my old number cannot be transferred. I can still receive service on my old number, so I don't understand why I cannot transfer it to new phone, or reactivate the old phone to keep the number.

[Sam1]

Hi Cjphone. My name is NET10 Sam. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[Cjphone]

I'm not seeing any new messages in my inbox. I'll keep checking back for your message.

[alita]

Hi Cjphone. My name is NET10 Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.

[qingtian]

If you want to transfer phone numbers from old phone to new phone, you can use phone transfer program. After connecting both of them to computer via usb cables, start the program. Then you can do the phone numbers transfer between them.