Phone not active & no MMS

[traciit]

Under my account my phone does not show up as active & I cannot send or receive picture messages. Dan from support in a live chat gave me the APN settings and when that didn't work told me I was out of luck. Spoke with a woman in support on the phone and the best she could offer me was to turn my phone off and back on.

[Lindsay]

Hi traciit. My name is NET10 Lindsay. We’re sorry for the trouble. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.