Wrong number ported?

[rayonne]

I'm trying to port my Sprint number to a new Net10 phone, and went through the activation process. However, my phone (still not activated) displays the wrong number in it's menu--instead of the Sprint number that I wanted ported, it displays my home landline number!

What went wrong? What should I do? Help?

[JavierNT]

Good day. My name is NET10 Javier and I’ll help you. Please check your Forum inbox for an update. Thank you.

[rayonne]

Just a quick update, in case anyone else is having a similar issue: It looks like, while the port is in progress, the phone may display incorrect information, and will be corrected when the port is completed.

I'll post again if anything goes wrong.

[rayonne]

UPDATE:

Well, this is not going well. I had an online chat with customer service, explained my problem, and they told me that the information displayed on the phone would be incorrect until the porting was complete, and then I'd have the correct number.

WRONG!

Two days later, I got a call from Net10. They told me what I had suspected from the beginning--they had mixed up numbers, and were trying to port my landline number instead of my old Sprint number. After a lengthy wait, they said they would send a new SIM card with the correct information on it, and once installed in my phone it would be active. I'm waiting for that SIM card, and I'll let you know how that works out.

HOWEVER!

Now, when I call my home, landline phone, I get a message that "this number doesn't have voice mail set up yet." Or something like that--the same message I get when I call the Sprint number that was ported! I can still call out on my landline, but no one can call in! Great, now what?

It's late, so I will wait until tomorrow to call them, and I really hope this can get fixed. What a mess.

[Sam1]

Hi Rayonne. My name is NET10 Sam. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[HenryHurne]

Just adding a few Sibley files to the collection...in my overenthusiasm, while uploading The Barks by Frank Seymour Hastings, I got my numbers around the wrong way and added #24236 instead of the correct number, #24326. I have now also added the right file. Could I please ask one of the admins to remove #24236 - thank you in advance.

AJ

[Net - Larry]

Hi HenryHurne. I'm NET10 Larry. We apologize for the trouble. Let us help you with your concern. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.