Problem with Existing Net 10 Service

[Drukenstyle]

Hello. I recently purchased a Samsung I997 Infuse 4G from Walmart as an upgrade from my Samsung SGH-S390G. It is supposed to be an unlocked phone. I tried to put in the sim card that I also got to go with the SGH, but it is telling me invalid sim. I know it works in the old phone. What do I need to do to get it to work in the new one?

[NET10 - Jhonally]

Hi Drukenstyle. My name is NET10 Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.

[Drukenstyle]

I tried the live chat. Got no response.

[AngelNT]

Good morning, Drukenstyle. My name is Angel NET. In order to get this resolved, please check your Forum Inbox for a private message. We would be glad to help you out. Thank you.

[reneemarie9027]

I bought a Net10 phone from the store and didn't change out the SIM card or anything.
I ported my phone number from my previous provider.
Everything worked fine, I added minutes I was able to make and receive phone calls and text messages and access the internet.
Now all of a sudden it says sim not provisioned mm2.

[JavierNT]

Hi reneemarie9027. My name is NET10 Javier. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.