Possible new customer.. order questions

[opal]

My husband and I have been with tracfone (pay as we go) for a while.
I found a net10 plan (family..2 phones..auto-pay) on the site that we would like and want to keep our current phones. I think they're both compatible.. tracfone big easy and big easy flip. We're old people and like our no frills, big button phones.
My questions are:
To switch to net10, do we both need new sim cards? if so, this means we loose all our stuff that's in the phones currently, right? Or can our contact lists and call records somehow be saved?
When I add that plan to my cart, it doesn't mention sim cards (which is why I'm confused as to the need for new ones) does it include one card.. two cards? do I need to order them separately?
How long does it take from ordering time - assuming I order on line, to when our phones get switched? We're both low on the pay as we go minutes and are wondering if we need to get more so we are not without phone service waiting for the transfer to happen.

[JavierNT]

Good afternoon. My name is NET10 Javier and I’ll help you. Please check your Forum inbox for an update. Thank you.

[opal]

so for other probable customers looking for answers.. the CS is a big fail. I was sent a link for chat. I posted my questions and this was the transcript



Serial Number or Cell #
I don' t have one yet

Issue type:
Bring Your Own Phone- General Questions

Please wait while your chat is routed to the next available agent.

Angel: Good day! My name is Angel. How may I help you today?

opal: My husband and I have been with tracfone (pay as we go) for a while I found a net10 plan (family..2 phones..auto-pay) on the site that we would like and want to keep our current phones. I think they're both compatible.. tracfone big easy and big easy flip. We're old people and like our no frills, big button phones.

opal: My questions are;To switch to net10, do we both need new sim cards? if so, this means we loose all our stuff that's in the phones currently, right? Or can our contact lists and call records somehow be saved?

When I add that plan to my cart, it doesn't mention sim cards (which is why I'm confused as to the need for new ones) does it include one card.. two cards? do I need to order them separately?

opal: How long does it take from ordering time - assuming I order on line, to when our phones get switched? We're both low on the pay as we go minutes and are wondering if we need to get more so we are not without phone service waiting for the transfer to happen.

Angel: Onemoment to check the information.

Angel: By purchasing the phones, they will come with their SIM cards. You don't need new ones. However, the previous SIM card from old provider can't be used on these phones. Therefore, the contacts and previous information cannot be switched.

opal: this question is in the category of bring our own phones

opal: may I have someone that has read the question and has english as a first language please

Angel: These phones are branded phones, and you cannot use SIM cards from another provider on them.

Angel: I did understand your question. If you want to speak with someone else, please contact our customer care center.

Angel: If you have any further questions or comments, please contact one of our customer care representatives at 1-855-333-2355. For your convenience, our representatives are available Monday – Sunday from 8:00 AM to 11:45 PM EST. Thank you for chatting with NET10 Wireless.

opal: I have OTHER PHONES

Chat has ended


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is it just me? Was I not clear that I wanted to buy the PLAN and have our own phones?