NET10 DIDN'T TRANSFER MY OLD NET10 NUMBER TO MY NEW NET10 PH

[gianelloni]

How can I get my old number back? I followed all the steps to transfer my existing service to a new BYOP SIM card and now I have a new number. Is this right?

[Lindsay]

Hi gianelloni. My name is NET10 Lindsay. We’re sorry for the trouble. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.