trasferring my service(minutes) from my oldphone to newphone

[juy0211]

I am attempting to transfer my number and minutes to a new phone,but your website is not responding.
Is it ever going to allow access or will i have to call for service? thanks

[Sophie1]

Hi juy0211. My name is TracFone Sophie. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.

[juy0211]

im trying to reply you with my phone's serial number but it's not working in the net10's private messaging system.