customer service sux!!!!

[krone]

I purchased a ringtone via credit card on 6/15. After being told that I COULD NOT buy ringtones, graphics, etc. with minutes AFTER purchasing the 750 min card which said I COULD purchase ringtones using minutes, I said frak it and used my credit card. That was on 6/15 @ 4:58 pm. Well, even though I've pushed the "send" button under My stuff, I've still not received my ringtone. I spoke with C.S. for 40 minutes on the 15th (for which I was charged; I have no landline and net10, unlike most companies, charges you for the wasted time). I'm typing this while on hold AGAIN. So far 26 minutes to figure what the Hell they're going to do about it. You need 750 minutes when dealing with this company. I like the service just fine if there's no problems. Resolving issues with customer service though is deadly. The first 40 minute call wasn't productive (I still haven't received my ringtone) and need to take a valium as I'm on hold STILL(34:18). Anyone else have this problem? should i wait and hope for resolution or go back to AT&T?

[Che1]

Hi krone, sorry for the troubles. My name is NET10 Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!

[suebec]

Yep same here! I don't have a home phone anymore and just my cell.. which currently has an "unregistered sim" and won't activate despite having transferred my minutes! I knew how the wait time would be so I went to my parents and used their landline.. I can't afford the minutes to deal multiple times with customer service. hmmm Also hoping this is the final post needed to be able to answer my private message!! UGH

[Papajeff49]

I'm starting to see a real pattern here. My first experience with customer service was less than impressive. 30 minutes before a real person picked up the phone. Made me think I made a big mistake switching. Now posting to get the help you need. Btw, all of the replies to " take this offline" worries me. I'd like to know what carrier the CEO of net 10 uses. If he had to deal with customer service I'd bet he'd switch

[Net - Ashley]

Hi suebec. We’re sorry that you’re having a problem. Let me continue to help you. I've sent you a private message. Please check your forum inbox.

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