not getting data on my net 10 phone
Re: not getting data on my net 10 phone
by Lindsay » Fri Apr 17, 2015 12:28 am
Hi t4thfavor. My name is NET10 Lindsay. We are sorry for the trouble. You may check your forum inbox for a message. Thanks.
- Lindsay
- Posts: 3885
- Joined: Tue Mar 22, 2011 3:29 am
Re: not getting data on my net 10 phone
by Lindsay » Fri Apr 17, 2015 12:29 am
Hi phillip282. My name is NET10 Lindsay. We are sorry for the trouble. You may check your forum inbox for a message. Thanks.
- Lindsay
- Posts: 3885
- Joined: Tue Mar 22, 2011 3:29 am
Re: not getting data on my net 10 phone
by bluedemon21 » Fri Apr 17, 2015 2:11 pm
I am still having issues as well. BYOP unlimited plan, with TMobile SIM.
After my monthly bill was processed i lost all mobile data connectivity. Customer service on the phone said they were going to reprovision my account and to call back in 24-48hrs (which is completely unacceptable by the way). It's been 48hrs and still not working.
Someone at Net10 needs to advise on a better solution rather than "live chat" and calling customer service. Live chat always leads to the rep telling you call the customer service line. Customer service line is completely clueless on how to resolve.
Clearly there is an issue with refilling monthly plans after the billing cycle. It's not our phones, it's Net10.
Don't believe me? Here's a bunch of posts from the last 72hrs from multiple users detailing the same issue.
After my monthly bill was processed i lost all mobile data connectivity. Customer service on the phone said they were going to reprovision my account and to call back in 24-48hrs (which is completely unacceptable by the way). It's been 48hrs and still not working.
Someone at Net10 needs to advise on a better solution rather than "live chat" and calling customer service. Live chat always leads to the rep telling you call the customer service line. Customer service line is completely clueless on how to resolve.
Clearly there is an issue with refilling monthly plans after the billing cycle. It's not our phones, it's Net10.
Don't believe me? Here's a bunch of posts from the last 72hrs from multiple users detailing the same issue.
- bluedemon21
- Posts: 12
- Joined: Mon Feb 25, 2013 2:01 am
Re: not getting data on my net 10 phone
by Kretch » Fri Apr 17, 2015 4:34 pm
I just switched from a 500mb data plan to a 3gb data plan but my phone is still throttled at 64mb. How can I get this fixed. I've tried turning off my phone and restarting it but no success.
- Kretch
- Posts: 1
- Joined: Fri Apr 17, 2015 4:29 pm
Re: not getting data on my net 10 phone
by NET10 - Jhonally » Sat Apr 18, 2015 12:41 am
Hi Kretch. My name is NET10 Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
- NET10 - Jhonally
- Posts: 2616
- Joined: Fri Jul 16, 2010 3:42 am
Re: not getting data on my net 10 phone
by Mguilliot06 » Sat Apr 18, 2015 9:23 pm
I reported Tracfone to the Better Business Bureau and filed a complaint for no longer getting Data. You can google BBB and file a complaint with them and they will contact the company to resolve the issue. Guess what the day after I filed the complaint. I woke up and now I have data imagine that! This whole time Net10 has been telling me both mine and wife's phone are broken. We have had data working for 4 months. These phones are 4 moths old. I told them I doubt both phones would break at the same time with same problem. Very unlikely. They refused to help me and put notes on my account that I have broken phones. I was really upset! Bad customer service be honest tell me we are having a problem with many customers losing data and we are working to fix it. Don't lie to me and tell me my phones broken. You want your data back file a complaint with BBB online.
- Mguilliot06
- Posts: 14
- Joined: Wed Apr 15, 2015 1:59 am
- Location: Olympia,WA 98501
Re: not getting data on my net 10 phone
by jnoelw9 » Wed Apr 22, 2015 1:54 am
Recently switched to Net 10 and my data is not working.
- jnoelw9
- Posts: 3
- Joined: Wed Apr 22, 2015 1:38 am
Re: not getting data on my net 10 phone
by NET10 - Jhonally » Wed Apr 22, 2015 2:11 am
Hi jnoelw9. My name is NET10 Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
- NET10 - Jhonally
- Posts: 2616
- Joined: Fri Jul 16, 2010 3:42 am
Re: not getting data on my net 10 phone
by sadsadman » Mon May 04, 2015 11:35 pm
I posted this on wrong forum. Belongs here to help others. Originally post 5/4
not sure Where to even start I'm so agervated with customer service. I've never been treated like this in my life,and I had Comcast. April 26, my daughter was playing a game on my phone and somehow managed to force an update without WiFi. Anyway 2gigs. Of updates killed my data and I was throttled. My fault not net10 so I purchased a new 50$ plan on my credit card like 5 days early of my plan expiring. This didn't work at first,money went in my wallet or whatever they call it till my plan was up. 2 calls to customer support and they got my plan reset but my data was still throttled, called again, had me call back from another line and troubleshoot my phone,which I told them over and over wasn't the problem. Problem was throttling still on. Ask for supervisor ,troubleshoot phone again (even though it's not the problem).finally the supervisor agrees to reprovision the phone and take throttle off. She tells me give it an hour or two to work,(should be 5 min) after a hour the throttle was off but my data was acting strange. It is going from 3g to 1g and going off for no reason, the throttle is definitely off cause it will get bursts of ok speed when it stays connected. I gave it a night,hoped it was a bad tower or connection or something but no matter where I was, data keeps doing same thing. Call next day, they have me troubleshoot phone again,try the activation code and waste my time. I get a supervisor and basically beg to reprovision phome, obviously something went wrong the first time. She will not do it and opens a ticket but tells me there's no ticket number but my phone will be working. the only way they will reprovision phone is to purchase another card. I explain again to her how I just bought a card to get my data working and it's not working. Again 48hours and my phone should work. I gave it three days. Data still dropping out,going on edge/1g, hanging up,timing out. I call in again and ask to please 'reprovision phone and fix the problem. We troubleshoot phone again which is not the problem. I. just want what I paid for.working service. Customer service has has me troubleshoot again. I.basically gave up,hung up.on them. I couldn't live with my data so ridiculously unreliable so I purchased another phone, thought I got lucky.for 50bucks I bought the same LG l41g phone I have but this one is gsm .mine is cdma on Verizon .phone was open box so I didn't find out it was. A straight talk phone until I tried to activate it. Now even though it's all tracfone,net10 can't or won't transfer my net10 service to it. Now I Go tto return phone but they won't take it back cause they're nothing wrong with it. So my plan on forcing net10 to reprovision phone by switching carrier went out windows and my data still works when it wants. Finally Saturday I can't take it, I got locked out of my work server because my data kept dropping off during login. This is not my first issue with net10. Five or six. months ago, they throttled my data. A few days into my service plan, called support,had me troubleshoot (they love to troubleshoot) now I know i've been throttled but ththey want to blame it on phone. Now that was an old galaxy s3 from AT&T so I played the game. They told me give it an hour. Three hours later,call back tell them to reprovision please.again with the procedure,troubleshoot my perfectly fine phone,open a ticket cause some other departments is in charge of the magic reprovision. Few hours later I'm pissed,they throttled me for no reason a few days into my plan and want me to wait for a ticket. I call back get a male agent without an accent, explain problem to him. Five minutes later this guy reprovision my phone,no argument,no troubleshoot.just listened to my problem.admitted it was net10 fault,reprovision phone and told me he reset my data for the inconvenience. Now that's how customer support is supposed to work. So I know it's possible for a agent to reprovision and make it work without the bullshit. This is why I'm so pissed I'm having trouble and they're giving me the run around. It get worse. Saturday I call in, we troubleshoot ,they tell me there's a problem with their system and they can't even make a ticket. But give it 2 hours and she would make a note and said it would work, yea right. You made me waste a half hour troubleshoot to tell me you can't do the next step cause your system is screwed. Upset I give it a few hours. Call back,now I'm getting operator id numbers and taking notes.the run around is gonna end and they will reprovision phone. Yea right! now I tell every operator that my service is flaky and to call me back if we disconnected so I don't have to go through their hoops over and over. I get this woman on the line,we go over the whole problem.she tells me I have to troubleshoot phone cause it's the only way they can escalate me to the secret net10 God with the power to reprovision phone. now I'm llivid I ask for supervisors and I notice I've been on phone for 40minutes. Ask for supervisors cause she's telling me unless I buy a new card th 're res no way to reprovision phone when we know that's bs Cause I had it done. Now it's taking awhile for supervisors, finally I've been phone for a hour and a minute,supervisors gets on line and call drops. I'm ready to flip. Ten minutes no callback and specifically told her cause my problem is service to call back cause I'm just gonna get another operator and same run around. I call back, get this woman,I ask for supervisors,she tells me she is supervisor,I get her id numbers,explain problem again.she plays with her system. I'm begging please just reprovision phone and make it work and give me what I paid for.that's it. Please. She wants to troubleshoot, no,no more troubleshoot,no more tickets.just reprovision phone now. She basically calls me a liar and she's the end of the road and I have to go through procedure with her but she does say she actually can reprovision phone once she determines that is the problem.even thothough i've lost count how many times i've troubleshoot phone,reset it to factory, activate it. Now I. Don't have another phone at this point cause I waste my whole day with customer support,and everyone left me so I. Couldn't borrow a phone to use. Well if I can't call in from another line,she can't troubleshoot and my only option is to purchase another card. Now she said she could reprovision But won't cause even though I did all the steps with all the other operator and they won't even tell me what notes if any are in system. So I'm stuck,itit's ridiculous. I don't know what to do. I'm writing an email to any one I can find with operator numbers and screen shot of call times and the ridiculous amount of time I was on phone. All. I want is what I paid for, nothing more. I bought a new card to reset data. Cause it was throttled.now three days into my new plan I'm still throttled.not getting what I paid for.then throttle off but phone obviously not provision correctly and I'm a week in. With work when it feels like data,now last month same phone same area.worked just fine.now its a net10 phone and cdma and there's nothing wrong with it. Net10 is the worst company i've ever dealt with. Everything they do is designed to run you in circles and keep them from fixing the problem. Oh phone doesn't work,but a card,that doesn't work,troubleshoot,don't work,wait two days,callback,troubleshoot.callback.troubleshoot.......wtf. Please I'm glad I vented but my data still f up and no help with support when I know they could if they wanted to. So what now?? Please help I'm broken
sadsadman
Posts: 1
Joined: Mon May 04, 2015 2:07 am
not sure Where to even start I'm so agervated with customer service. I've never been treated like this in my life,and I had Comcast. April 26, my daughter was playing a game on my phone and somehow managed to force an update without WiFi. Anyway 2gigs. Of updates killed my data and I was throttled. My fault not net10 so I purchased a new 50$ plan on my credit card like 5 days early of my plan expiring. This didn't work at first,money went in my wallet or whatever they call it till my plan was up. 2 calls to customer support and they got my plan reset but my data was still throttled, called again, had me call back from another line and troubleshoot my phone,which I told them over and over wasn't the problem. Problem was throttling still on. Ask for supervisor ,troubleshoot phone again (even though it's not the problem).finally the supervisor agrees to reprovision the phone and take throttle off. She tells me give it an hour or two to work,(should be 5 min) after a hour the throttle was off but my data was acting strange. It is going from 3g to 1g and going off for no reason, the throttle is definitely off cause it will get bursts of ok speed when it stays connected. I gave it a night,hoped it was a bad tower or connection or something but no matter where I was, data keeps doing same thing. Call next day, they have me troubleshoot phone again,try the activation code and waste my time. I get a supervisor and basically beg to reprovision phome, obviously something went wrong the first time. She will not do it and opens a ticket but tells me there's no ticket number but my phone will be working. the only way they will reprovision phone is to purchase another card. I explain again to her how I just bought a card to get my data working and it's not working. Again 48hours and my phone should work. I gave it three days. Data still dropping out,going on edge/1g, hanging up,timing out. I call in again and ask to please 'reprovision phone and fix the problem. We troubleshoot phone again which is not the problem. I. just want what I paid for.working service. Customer service has has me troubleshoot again. I.basically gave up,hung up.on them. I couldn't live with my data so ridiculously unreliable so I purchased another phone, thought I got lucky.for 50bucks I bought the same LG l41g phone I have but this one is gsm .mine is cdma on Verizon .phone was open box so I didn't find out it was. A straight talk phone until I tried to activate it. Now even though it's all tracfone,net10 can't or won't transfer my net10 service to it. Now I Go tto return phone but they won't take it back cause they're nothing wrong with it. So my plan on forcing net10 to reprovision phone by switching carrier went out windows and my data still works when it wants. Finally Saturday I can't take it, I got locked out of my work server because my data kept dropping off during login. This is not my first issue with net10. Five or six. months ago, they throttled my data. A few days into my service plan, called support,had me troubleshoot (they love to troubleshoot) now I know i've been throttled but ththey want to blame it on phone. Now that was an old galaxy s3 from AT&T so I played the game. They told me give it an hour. Three hours later,call back tell them to reprovision please.again with the procedure,troubleshoot my perfectly fine phone,open a ticket cause some other departments is in charge of the magic reprovision. Few hours later I'm pissed,they throttled me for no reason a few days into my plan and want me to wait for a ticket. I call back get a male agent without an accent, explain problem to him. Five minutes later this guy reprovision my phone,no argument,no troubleshoot.just listened to my problem.admitted it was net10 fault,reprovision phone and told me he reset my data for the inconvenience. Now that's how customer support is supposed to work. So I know it's possible for a agent to reprovision and make it work without the bullshit. This is why I'm so pissed I'm having trouble and they're giving me the run around. It get worse. Saturday I call in, we troubleshoot ,they tell me there's a problem with their system and they can't even make a ticket. But give it 2 hours and she would make a note and said it would work, yea right. You made me waste a half hour troubleshoot to tell me you can't do the next step cause your system is screwed. Upset I give it a few hours. Call back,now I'm getting operator id numbers and taking notes.the run around is gonna end and they will reprovision phone. Yea right! now I tell every operator that my service is flaky and to call me back if we disconnected so I don't have to go through their hoops over and over. I get this woman on the line,we go over the whole problem.she tells me I have to troubleshoot phone cause it's the only way they can escalate me to the secret net10 God with the power to reprovision phone. now I'm llivid I ask for supervisors and I notice I've been on phone for 40minutes. Ask for supervisors cause she's telling me unless I buy a new card th 're res no way to reprovision phone when we know that's bs Cause I had it done. Now it's taking awhile for supervisors, finally I've been phone for a hour and a minute,supervisors gets on line and call drops. I'm ready to flip. Ten minutes no callback and specifically told her cause my problem is service to call back cause I'm just gonna get another operator and same run around. I call back, get this woman,I ask for supervisors,she tells me she is supervisor,I get her id numbers,explain problem again.she plays with her system. I'm begging please just reprovision phone and make it work and give me what I paid for.that's it. Please. She wants to troubleshoot, no,no more troubleshoot,no more tickets.just reprovision phone now. She basically calls me a liar and she's the end of the road and I have to go through procedure with her but she does say she actually can reprovision phone once she determines that is the problem.even thothough i've lost count how many times i've troubleshoot phone,reset it to factory, activate it. Now I. Don't have another phone at this point cause I waste my whole day with customer support,and everyone left me so I. Couldn't borrow a phone to use. Well if I can't call in from another line,she can't troubleshoot and my only option is to purchase another card. Now she said she could reprovision But won't cause even though I did all the steps with all the other operator and they won't even tell me what notes if any are in system. So I'm stuck,itit's ridiculous. I don't know what to do. I'm writing an email to any one I can find with operator numbers and screen shot of call times and the ridiculous amount of time I was on phone. All. I want is what I paid for, nothing more. I bought a new card to reset data. Cause it was throttled.now three days into my new plan I'm still throttled.not getting what I paid for.then throttle off but phone obviously not provision correctly and I'm a week in. With work when it feels like data,now last month same phone same area.worked just fine.now its a net10 phone and cdma and there's nothing wrong with it. Net10 is the worst company i've ever dealt with. Everything they do is designed to run you in circles and keep them from fixing the problem. Oh phone doesn't work,but a card,that doesn't work,troubleshoot,don't work,wait two days,callback,troubleshoot.callback.troubleshoot.......wtf. Please I'm glad I vented but my data still f up and no help with support when I know they could if they wanted to. So what now?? Please help I'm broken
sadsadman
Posts: 1
Joined: Mon May 04, 2015 2:07 am
- sadsadman
- Posts: 7
- Joined: Mon May 04, 2015 3:07 am
Filtered Deuterium oxide versus Ionized Alkaline Water
by Orgatstussy » Tue May 05, 2015 2:21 pm
Varied people today are concerned about the worth of the soda water coming from their taps. Chlorination, while certainly making civic water unhurt and preventing water-borne diseases, can also creator sickness and subject unsound chemicals in our bodies. Fluoridation, touted as the passage to erect strong teeth, does nothing but cast extra fluoride into the hull that it doesn't need. Fluoride cannot counteract the Funkcjonalność i nowoczesność wkomponowana w klejnot secesyjnej architektury. continual barrage of sugar on teeth from an risky food! Other chemicals that may wait in your heavy water even after processing at a town mineral water expertise contain dioxins, fertilizers, pesticides, unsupportable metals and more. Sum to these chemicals lead and other elements that leach out from unused pipes and parish facetious adam's ale systems, and you may be drinking, bathing and washing dishes and clothes in a chemical olla podrida
.
- Orgatstussy
- Posts: 1674
- Joined: Wed Jan 30, 2013 11:06 pm
- Location: Papua New Guinea
Return to Accessing websites and other Web discussions.
Who is online
Users browsing this forum: No registered users and 6 guests
Net10 is a registered trademark of TracFone Wireless, Inc., a Verizon company. © 2024 TRACFONE.
All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.
Privacy Policy | California Privacy Notice