Net10 Points

Net10 Points

Postby OffRoadCop » Thu Nov 07, 2019 4:10 pm

I got a text today saying that my points have been updated, I was super excited because I had invited a bunch of people to sing up and I had Aton of points! But then when I go into the account there still pending. Even thought net10 contacted me and said they were available, I can't access the chat for some reason and I really need help!
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OffRoadCop
 
Posts: 2
Joined: Thu Nov 07, 2019 4:03 pm

Re: Net10 Points

Postby Net - Larry » Fri Nov 08, 2019 10:32 am

Hi OffRoadCop. I'm NET10 Larry. I'm sorry for the trouble this has caused you. We would like to discuss the details of the issue, so that we can address it immediately. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
Net - Larry
 
Posts: 2034
Joined: Tue Oct 25, 2011 9:22 am

Re: Net10 Points

Postby OffRoadCop » Fri Nov 08, 2019 12:40 pm

Net - Larry wrote:Hi OffRoadCop. I'm NET10 Larry. I'm sorry for the trouble this has caused you. We would like to discuss the details of the issue, so that we can address it immediately. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.


What am I doing wrong, Every time I click it, It takes me to the contact us page at net10 but there's no way to like, Click a chat box or enter a chat room. Can I not do it on mobile is it only on PC?
OffRoadCop
 
Posts: 2
Joined: Thu Nov 07, 2019 4:03 pm

Re: Net10 Points

Postby Net - Larry » Sat Nov 09, 2019 9:36 am

Hi OffRoadCop. I'm NET10 Larry. I apologize for the inconvenience. Please try to clear your browser history, cache and cookies. For your convenience, you may text Chat to 611611. If you still experiencing issues with chat support, please contact our hotline number at 1-877-836-2368. Monday-Sunday from 8:00 AM to 11:45 PM EST.
Net - Larry
 
Posts: 2034
Joined: Tue Oct 25, 2011 9:22 am


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