Can't receive text messages

Can't receive text messages

Postby Tsy » Wed May 11, 2016 12:14 pm

my phone: Huawei Pronto H891L
Can call, receive calls, send messages.
problem: can't receive any messages.

The problem started after a failed auto-refill. Everything was working fine before that.
Any help would be appreciated. Thanks.
____
tsy
Tsy
 
Posts: 3
Joined: Wed May 11, 2016 11:37 am

Re: Can't receive text messages

Postby ManzoNT » Wed May 11, 2016 12:31 pm

Hi Tsy. My name is NET10 Jose. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
ManzoNT
 
Posts: 1402
Joined: Fri Aug 29, 2014 1:16 pm

Re: Can't receive text messages

Postby Lost » Wed May 18, 2016 8:50 pm

I'm having the same problem! I'm using a ZTE Z932l.
Lost
 
Posts: 1
Joined: Wed May 18, 2016 8:45 pm

Re: Can't receive text messages

Postby lyderware » Wed Jul 27, 2016 7:12 pm

I have the same problem. what was the answer?
I ran out of time and had to wait 5 days to add time. All went well and i sent one message and that was it. I get calls and I send text but i receive none. please help.
lyderware@gmail.com
lyderware
 
Posts: 1
Joined: Wed Jul 27, 2016 6:55 pm

Re: Can't receive text messages

Postby Sam1 » Sun Apr 23, 2017 8:28 pm

Hi lyderware. My name is NET10 Sam. Sorry that you’re having a problem. Please check your Forum inbox for a message. Thanks.
NET10 - Sam
Sam1
 
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Re: Can't receive text messages

Postby Anharat » Fri Nov 03, 2017 3:04 am

I am having the same issue.
My phone is a Huawei Pronto also.
Can call, receive calls, send messages.
problem: can't receive any messages.

The problem started after a refill.
Everything was working fine before that.
Any help would be appreciated. Thanks.
Anharat
 
Posts: 1
Joined: Fri Nov 03, 2017 3:00 am

Re: Can't receive text messages

Postby Net - Felice » Fri Nov 03, 2017 8:39 am

Hi lyderware. My name is NET10 Felice. Sorry that you’re having a problem. Please check your Forum inbox for a message. Thanks.
Net - Felice
 
Posts: 1910
Joined: Tue Oct 25, 2011 10:02 am

Re: Can't receive text messages

Postby jparker » Thu Nov 09, 2017 12:01 pm

I just brought a Moto G5 over as a BYOP and I cannot receive text messages from every phone I have tested except one out of state cell phone. I tried a factory reset twice but still cannot receive texts even though I can send them. Extremely frustrating as this is a brand new phone and one that I use for work 7 days a week.
jparker
 
Posts: 2
Joined: Thu Nov 09, 2017 11:57 am

Re: Can't receive text messages

Postby jparker » Thu Nov 09, 2017 12:03 pm

I have the same problem. Phone is a Moto G5 that I just brought to Net10 as a BYOP. Brand new phone that can call out, receive calls, send texts, but not receive texts unless I am sending them from my phone to itself.
jparker
 
Posts: 2
Joined: Thu Nov 09, 2017 11:57 am

Re: Can't receive text messages

Postby Sam1 » Thu Nov 09, 2017 10:33 pm

Hi jparker. My name is NET10 Sam. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
NET10 - Sam
Sam1
 
Posts: 916
Joined: Thu Aug 12, 2010 11:59 am


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