Can't receive text messages

[Tsy]

my phone: Huawei Pronto H891L
Can call, receive calls, send messages.
problem: can't receive any messages.

The problem started after a failed auto-refill. Everything was working fine before that.
Any help would be appreciated. Thanks.
____
tsy

[ManzoNT]

Hi Tsy. My name is NET10 Jose. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

[Lost]

I'm having the same problem! I'm using a ZTE Z932l.

[lyderware]

I have the same problem. what was the answer?
I ran out of time and had to wait 5 days to add time. All went well and i sent one message and that was it. I get calls and I send text but i receive none. please help.
lyderware@gmail.com

[Sam1]

Hi lyderware. My name is NET10 Sam. Sorry that you’re having a problem. Please check your Forum inbox for a message. Thanks.

[Anharat]

I am having the same issue.
My phone is a Huawei Pronto also.
Can call, receive calls, send messages.
problem: can't receive any messages.

The problem started after a refill.
Everything was working fine before that.
Any help would be appreciated. Thanks.

[Net - Felice]

Hi lyderware. My name is NET10 Felice. Sorry that you’re having a problem. Please check your Forum inbox for a message. Thanks.

[jparker]

I just brought a Moto G5 over as a BYOP and I cannot receive text messages from every phone I have tested except one out of state cell phone. I tried a factory reset twice but still cannot receive texts even though I can send them. Extremely frustrating as this is a brand new phone and one that I use for work 7 days a week.

[jparker]

I have the same problem. Phone is a Moto G5 that I just brought to Net10 as a BYOP. Brand new phone that can call out, receive calls, send texts, but not receive texts unless I am sending them from my phone to itself.

[Sam1]

Hi jparker. My name is NET10 Sam. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.