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Downloading graphics & ringtones from the website

PostPosted: Wed Nov 10, 2010 6:49 am
by JoAnn22
I have been using Net10 for years, and I've really enjoyed it, until now. I just switched to the 30 day, 750 minutes for $25 card. One of the major issues I have with this card is you can no longer download graphics or ringtones from your phone, you have to do it on the website. So I go to the website, download a graphic, it says I purchased it successfully, gave me an order number and said a text would be sent to me so I can finish downloading the graphic. I never received the text message to finish the download. I tried it with a ringtone too, and the same thing has happened. So if I can no longer download ringtones & graphics from my phone because of this new card I bought (might not do that again), and I can't download it from the website because you never finish the process, how am I suppose to get ringtones & graphics? I tried to email tech about this, but they kept wanting some PIN number and every time I tried to enter it, the page wouldn't go anywhere. I could really use some help.JoAnn

Re: Downloading graphics & ringtones from the website

PostPosted: Wed Nov 10, 2010 9:59 am
by Sam1
JoAnn: My name is Net10 Sam. Sorry that you're having a problem. I'm going to try to help you now. We need to take this issue offline so I can address it further. I'll contact you directly at the e-mail address you provided when you signed up for this forum. Thanks.