Can't Access My Account Using My Windows 10 Computer

Can't Access My Account Using My Windows 10 Computer

Postby countrybelle » Mon Mar 15, 2021 12:24 pm

For several weeks I have been trying to access my account using my Windows 10 computer to no avail. The "My Account" page does not work. I have spoken with two Net 10 technical representatives who have not been able to help. I need to be able to access my account on my computer. Can anyone please help me?
countrybelle
countrybelle
 
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Re: Can't Access My Account Using My Windows 10 Computer

Postby Jude » Mon Mar 15, 2021 12:31 pm

Hi countrybelle. My name is NET10 Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
Jude
 
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Joined: Tue Apr 12, 2011 12:22 pm

Re: Can't Access My Account Using My Windows 10 Computer

Postby countrybelle » Mon Mar 15, 2021 8:25 pm

Hi, Jude, thank you for your response. I contacted the Net 10 chat and was informed there is an technical interface problem between Windows 10 and the Net 10 website. A friend has loaned me an old android tablet so I will download the Net 10 app from Google Play Store. I'm not proficient with new technology but I'm learning. Thank you for your help.
countrybelle
countrybelle
 
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Joined: Sun Mar 14, 2021 11:45 pm

Re: Can't Access My Account Using My Windows 10 Computer

Postby Net - Maria » Wed Mar 17, 2021 6:38 pm

Hi countrybelle. This is NET - Maria. We're sorry for the inconvenience this has caused you. Should you need assistance with your account, we are always here to help you. You may check your Forum inbox for a private message or text the keyword HELP to 611611. Thank you.
Net - Maria
 
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rewards points missing

Postby famzit » Sun Apr 11, 2021 11:38 am

Hello, Im not sure if this is the right place to post this but i am at wits end. I referred multiple people to net10 with my referral code and i had them in pending points. Now when i login it seems that most of my pending points have disappeared. Can someone please help me?
famzit
 
Posts: 1
Joined: Sun Apr 11, 2021 11:31 am

Re: Can't Access My Account Using My Windows 10 Computer

Postby Net - Maria » Mon Apr 12, 2021 12:21 pm

Hi famzit. I'm NET10 - Maria. We're sorry to hear that you are having a problem with your reward points. We're here to help you with your concerns. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
Net - Maria
 
Posts: 2710
Joined: Tue Jan 31, 2012 1:12 pm


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