Need to switch phone number from my stolen device/SIM card

Need to switch phone number from my stolen device/SIM card

Postby mchrisman » Thu Apr 02, 2020 1:02 pm

Good afternoon all,

I am trying to figure out how to get my old net10 phone number (at&t) switched to a new [net10, also at&t] SIM card. My old phone with the SIM card with that number was stolen a few weeks ago, and I’ve finally received a new SIM card, which I’m putting in a different device and am trying to figure out the best way to go about getting my old number back. I’m wondering if I should activate my old device again via my net10 account or if I should register it as a new device. I’ve had trouble talking to customer service about this, so I’m reaching out to this community to see if anyone has dealt with a similar situation.

Thanks in advance!
mchrisman
 
Posts: 1
Joined: Thu Apr 02, 2020 12:53 pm

Re: Need to switch phone number from my stolen device/SIM ca

Postby Net - Maria » Tue Aug 18, 2020 10:59 am

Hi mchrisman. I'm NET10 - Maria. We're sorry to hear that you are having problems while trying to switch your phone number. Please know that we are here to help you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
Net - Maria
 
Posts: 2689
Joined: Tue Jan 31, 2012 1:12 pm


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