Airtime added; can't call out

[guzik]

For two weeks I've been unable to use my phone. For a week I entered a PIN on the phone and got "Service unavailable, try later."

I went to the website and went through all the machinations there. I got the message "Turn phone OFF and back ON/Make a call./If the call is not successful, wait a few minutes and reboot phone again. " I did that at least five times. Each time I called out I got a recording: "Oh no! Looks like you're out of minutes!"

The "Chat" on the web site does not work. Typing "Agent" just sends me back to the help/support/FAQs page.

Here's something interesting: I COULD call Net10. I spent about four hours with various people I could barely understand telling them what the problem is. I resorted to texting. I've wasted an hour of the airtime I added. I still cannot make calls.

[Jude]

Hi guzik. My name is NET10 Jude. We apologize for the trouble this has caused you. We will need to check your account in order to resolve this problem. Please contact us via chat using this link http://bit.ly/2lHoBuo, or by calling 1-877-836-2368. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.