Airtime added; can't call out

Airtime added; can't call out

Postby guzik » Thu Mar 26, 2020 3:21 pm

For two weeks I've been unable to use my phone. For a week I entered a PIN on the phone and got "Service unavailable, try later."

I went to the website and went through all the machinations there. I got the message "Turn phone OFF and back ON/Make a call./If the call is not successful, wait a few minutes and reboot phone again. " I did that at least five times. Each time I called out I got a recording: "Oh no!" Looks like you're out of minutes!"

The "Chat" on the web site does not work. Typing "Agent" just sends me back to the help/support/FAQs page.

Here's something interesting: I COULD call Net10. I spent about four hours with various people I could barely understand telling them what the problem is. I resorted to texting. I've wasted an hour of the airtime I added. I still cannot make calls.
Posts: 2
Joined: Thu Mar 26, 2020 2:47 pm

Re: Airtime added; can't call out

Postby Jude » Wed Aug 12, 2020 11:41 am

Hi guzik. My name is NET10 Jude. We apologize for the trouble this has caused you. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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Joined: Tue Apr 12, 2011 12:22 pm

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