Transfer failed

Transfer failed

Postby dedgar » Mon Mar 16, 2020 5:47 pm

I just tried to transfer my existing net10 service and phone number to another device that was purchased from the net10 online store, but it seems the transfer failed. My old device now no longer has service, but the service never started working on the new device.

The net10 live chat link on the /contactus page doesn't seem to be working, and I can't call the support forums because now my service isn't working, either.

Can I please get some help with this?


Thank you
dedgar
 
Posts: 2
Joined: Fri May 29, 2015 2:23 am

Re: Transfer failed

Postby Net - Maria » Wed Mar 18, 2020 6:39 pm

Hi dedgar. I'm NET-10 Maria. We sincerely apologize for the inconvenience you have encountered while trying to transfer your phone number to your new phone. We can take a look into this and ensure that there's a resolution for you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
Net - Maria
 
Posts: 2634
Joined: Tue Jan 31, 2012 1:12 pm


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