Transfer failed

[dedgar]

I just tried to transfer my existing net10 service and phone number to another device that was purchased from the net10 online store, but it seems the transfer failed. My old device now no longer has service, but the service never started working on the new device.

The net10 live chat link on the /contactus page doesn't seem to be working, and I can't call the support forums because now my service isn't working, either.

Can I please get some help with this?


Thank you

[Net - Maria]

Hi dedgar. I'm NET-10 Maria. We sincerely apologize for the inconvenience you have encountered while trying to transfer your phone number to your new phone. We can take a look into this and ensure that there's a resolution for you. Please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[dedgar]

@Net - Maria

The 611611 number does not work. When I send a text to it, nothing happens. The chat section of https://www.net10wireless.com/contactus is also blank.

Does online support exist anymore, or are we force to use the call centers? Still trying to find a working method to transfer my number to a new net10 phone after all this time.


Moderators used to be able to PM me with a resolution, and lately it's been all radio silence.

[Net - Maria]

Hi dedgar. This is NET10 - Maria. We're sorry for the inconvenience this has caused you. To further assist you, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.