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Phone records request

PostPosted: Sat Dec 21, 2019 10:57 am
by Nestorbe
Dear NET10 Customer Service,

Due to a fraudulent operation on my bank account via Zelle, the bank is asking me for the official phone records of my mobile line in order to help me get my money back.

Can you please send me my phone records for December 2019? How can I get this?

Thanks !

Re: Phone records request

PostPosted: Mon Dec 30, 2019 8:17 pm
by Net - Maria
Hi Nestorbe. I'm NET - Maria. We're sorry to hear that. For us to address your concern, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.