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Re: Airtime PIN Not Compatible With Phone?

PostPosted: Thu Apr 12, 2018 1:17 pm
by Net - Larry
Hi Unicronguy123. I'm NET10 Larry. We apologize for the inconvenience. We will help you check your phone and the airtime PIN that you are trying to add. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. We apologize for any inconvenience. Thank you.

Re: Airtime PIN Not Compatible With Phone?

PostPosted: Mon May 20, 2019 1:26 am
by michellejanene
I am also having the same issue

Re: Airtime PIN Not Compatible With Phone?

PostPosted: Tue May 21, 2019 9:18 am
by Net - Larry
Hi michellejanene. I'm NET10 Larry. I’m sorry that you’re having issues with our service. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

Re: Airtime PIN Not Compatible With Phone?

PostPosted: Fri Aug 23, 2019 5:48 pm
by Marijaneelizabeth
I'm getting so mad about this. Just help me either get my money or right service. I'd even take the 20$ plan in placement for this stupid 25$ one.

Re: Airtime PIN Not Compatible With Phone?

PostPosted: Sat Aug 24, 2019 8:04 am
by Net - Larry
Hi Marijaneelizabeth. I'm NET10 Larry. We'll review your account and further investigate what happened with your phone service. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Re: Airtime PIN Not Compatible With Phone?

PostPosted: Sat Oct 19, 2019 5:00 pm
by Ogre510
Wat the deal with this crap how many people r u guys going to screw this way I had bought a Trac phone card for 20 found out phone is net 10 was told bye customer service that I need a net 10 card that's it so I bought one and then was told after I got bye customer service it's not compatible with my phone why didnt customer service is rep tell me that there's certain cards for phones?
service service service is not tep

Re: Airtime PIN Not Compatible With Phone?

PostPosted: Sun Oct 20, 2019 3:02 pm
by Net - Larry
Hi Ogre510. I'm NET10 Larry. I'm sincerely apologize for the trouble this has caused you. We'll review your account and further investigate to provide you the best option for your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.