Airtime PIN Not Compatible With Phone?

Airtime PIN Not Compatible With Phone?

Postby burton.l.fish » Thu May 04, 2017 9:52 pm

I am attempting to reactivate my Net10 prepaid phone with an Airtime Card that I purchased in a store.

When I try to add my Airtime through my phone, I get the message: "PIN in invalid"

When I try to add it on the NET10 website, I get the message: "Your phone or device is not compatible with this Airtime PIN or Data PIN, which means you won't be able to use it now nor in the future. If you are activating this phone or device for the first time, you can do that without a PIN only for prepaid phones. Otherwise, you will need to provide a different Airtime PIN or Data PIN."

Is there anything I can do to get the time added to my phone?

Any help is appreciated.
burton.l.fish
 
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Re: Airtime PIN Not Compatible With Phone?

Postby Net - Katie » Thu May 04, 2017 9:53 pm

Hi burton.l.fish,
My name is NET Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
Net - Katie
 
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Re: Airtime PIN Not Compatible With Phone?

Postby mariadion45 » Tue May 16, 2017 10:17 am

I recently bought a $25.00 airtime card and when I tried to add it found out it was the wrong airtime card. The store will not take the card back because they don't know if I used it or not. I told them that my phone had no minutes on it so the airtime was not added but, on the receipt it says all sales are final. So how do I get my money back?
mariadion45
 
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Re: Airtime PIN Not Compatible With Phone?

Postby Net - Larry » Tue May 16, 2017 1:08 pm

Hi mariadion45. My name is NET10 Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
Net - Larry
 
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Joined: Tue Oct 25, 2011 9:22 am

Re: Airtime PIN Not Compatible With Phone?

Postby joey1990 » Wed May 24, 2017 3:06 pm

When I attempted to add the Net10 $25 airtime card I purchased for my Net10 phone it told me the two were incompatible. Please help.
joey1990
 
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Joined: Wed May 24, 2017 3:01 pm

Re: Airtime PIN Not Compatible With Phone?

Postby joey1990 » Wed May 24, 2017 3:22 pm

I purchased an airtime card with my phone and when I attempted to activate them I received the message:

"Your phone or device is not compatible with this Airtime PIN or Data PIN, which means you won't be able to use it now nor in the future. If you are activating this phone or device for the first time, you can do that without a PIN only for prepaid phones. Otherwise, you will need to provide a different Airtime PIN or Data PIN."

There was no indication on the packaging that the two were incompatible as both are Net10 products and I hope you can offer me a refund.
joey1990
 
Posts: 2
Joined: Wed May 24, 2017 3:01 pm

Re: Airtime PIN Not Compatible With Phone?

Postby Net - Katie » Wed May 24, 2017 8:09 pm

Hi joey1990,
My name is NET Katie. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. It is located at the top left corner of your screen. It is next to User Control Panel. Thank you.
Net - Katie
 
Posts: 1078
Joined: Tue Oct 25, 2011 10:00 am

Re: Airtime PIN Not Compatible With Phone?

Postby gerardpapa » Sun Jun 04, 2017 9:19 pm

Hi,
I also bought the wrong prepaid card not realizing that smart phones only accepts the Unlimited plans. Can Net10 add any unused value to the phone?

Thanks.
gerardpapa
 
Posts: 1
Joined: Sun Jun 04, 2017 9:15 pm

Re: Airtime PIN Not Compatible With Phone?

Postby Net - Larry » Mon Jun 05, 2017 7:51 am

Hi gerardpapa. My name is NET10 Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
Net - Larry
 
Posts: 1944
Joined: Tue Oct 25, 2011 9:22 am

Re: Airtime PIN Not Compatible With Phone?

Postby Unicronguy123 » Wed Apr 11, 2018 5:06 pm

When I try to add one it says "The Service Plan PIN you entered is not compatible with your device. Please enter a different PIN."
Unicronguy123
 
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Joined: Wed Apr 11, 2018 5:04 pm

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