Issue transferring service from one net10 phone to another

Issue transferring service from one net10 phone to another

Postby dedgar » Fri May 29, 2015 2:30 am

Hi, I need help transferring my service from my old net10 phone to my new one. I'm getting the error "New Phone is not Compatible with NT Unlimited", even though they are both net10 smartphones. I have not had issues in the past with transferring net10 service between smartphones. Thank you.
dedgar
 
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Re: Issue transferring service from one net10 phone to anoth

Postby AngelNT » Fri May 29, 2015 7:55 am

Good morning, dedgar. My name is Angel NET. In order to get this resolved, please check your Forum Inbox for a private message. We would be glad to help you out. Thank you.
AngelNT
 
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Re: Issue transferring service from one net10 phone to anoth

Postby dedgar » Mon Mar 16, 2020 7:17 pm

Posting to unlock PM ability.
dedgar
 
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Re: Issue transferring service from one net10 phone to anoth

Postby Net - Maria » Tue Apr 28, 2020 6:44 pm

Hi dedgar. I'm NET10 Maria. Are you having problems while trying to transfer your phone number? If so, we're here to help you. To further assist you, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: Issue transferring service from one net10 phone to anoth

Postby dedgar » Wed Jul 08, 2020 7:35 pm

Hi, I have different new phone (which I also bought directly from net10 online store), and I still get issues trying to use the net10 website to transfer my current service and phone number to it.

I get "The phone number provided is not active; please reactivate your service and then come back to complete this transaction." Even though this is my current, active service.

The link posted earlier in this thread goes to "https://www.net10wireless.com/contactus" and the "CHAT ONLINE" section is always empty for me. Can I PM a global moderator to get this transfer completed?


Thank you.
dedgar
 
Posts: 6
Joined: Fri May 29, 2015 2:23 am

Re: Issue transferring service from one net10 phone to anoth

Postby Net - Maria » Mon Aug 17, 2020 4:39 pm

Hi dedgar. I'm NET10 _ Maria. We sincerely apologize for the inconvenience that you have encountered. We're here and eager to help you with your concerns. Please check your Forum inbox for a message. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
Net - Maria
 
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