Issue transferring service from one net10 phone to another

[dedgar]

Hi, I need help transferring my service from my old net10 phone to my new one. I'm getting the error "New Phone is not Compatible with NT Unlimited", even though they are both net10 smartphones. I have not had issues in the past with transferring net10 service between smartphones. Thank you.

[AngelNT]

Good morning, dedgar. My name is Angel NET. In order to get this resolved, please check your Forum Inbox for a private message. We would be glad to help you out. Thank you.

[dedgar]

Posting to unlock PM ability.

[Net - Maria]

Hi dedgar. I'm NET10 Maria. Are you having problems while trying to transfer your phone number? If so, we're here to help you. To further assist you, please check your Forum inbox for a message. Click on "New Messages" beside User Control Panel to view your Forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[dedgar]

Hi, I have different new phone (which I also bought directly from net10 online store), and I still get issues trying to use the net10 website to transfer my current service and phone number to it.

I get "The phone number provided is not active; please reactivate your service and then come back to complete this transaction." Even though this is my current, active service.

The link posted earlier in this thread goes to "https://www.net10wireless.com/contactus" and the "CHAT ONLINE" section is always empty for me. Can I PM a global moderator to get this transfer completed?


Thank you.

[Net - Maria]

Hi dedgar. I'm NET10 _ Maria. We sincerely apologize for the inconvenience that you have encountered. We're here and eager to help you with your concerns. Please check your Forum inbox for a message. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.