we do not offer service for zip code you provided.

we do not offer service for zip code you provided.

Postby wulf111 » Sun Sep 21, 2014 10:10 am

just got a card to reactivate my phone and went through the process and the message pops up. "Unfortunately, we do not offer service for zip code you provided. Please enter a different zip code or call our Customer Care Center at 1-877-836-2368 for further assistance. " i have had several phones with Net10 i tried different zip codes all came back with the same message. what the heck is going on Net10 i have never had this trouble before i am about to go to a different carrier.
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Re: we do not offer service for zip code you provided.

Postby AngelNT » Sun Sep 21, 2014 1:58 pm

Hello, wulf111. This is Angel NET. I apologize for any inconvenience you may have experienced. We would be glad to assist you with this matter. Please check your Forum Inbox for a private message. Thanks.
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Re: we do not offer service for zip code you provided.

Postby Akab74 » Mon Sep 22, 2014 10:25 am

I am going through the exact same problem, mine started Friday and it still hasn't been resolved. Trust me, it a problem on there end, not yours. I'll let you know when they fix mine.
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Re: we do not offer service for zip code you provided.

Postby Shelly » Tue Sep 23, 2014 1:03 am

Hi, Akab74. My name is NET10 Shelly. Sorry that you're having a problem. Please check your forum inbox for a message. Thank you.
Net10 - Shelly
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Re: we do not offer service for zip code you provided.

Postby NineCoronas2021 » Wed Sep 24, 2014 7:53 am

Hello, I appear to be having the exact same problems. I've used Net10 for over a year and never once have been told this, furthermore I'm within a forty minute drive of Seattle and I find it unlikely that Net10 suddenly dropped coverage here (especially since my phone still gets bars everywhere I go).

So please Net10 customer service, please help me resolve this issue.
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Re: we do not offer service for zip code you provided.

Postby Debbie1 » Wed Sep 24, 2014 7:56 am

Hi NineCoronas2021.My name is Net Debbie. Sorry that you’re having a problem. Please check your inbox for a message. Thank you.
NET10 - Debbie
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Re: we do not offer service for zip code you provided.

Postby NineCoronas2021 » Wed Sep 24, 2014 8:56 pm

May I please have another chat ticket? I had to leave for work and it appears the link in the private message I received has expired.
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Re: we do not offer service for zip code you provided.

Postby Sophie1 » Thu Sep 25, 2014 12:08 am

Hi NineCoronas2021. My name is NET10 Sophie. Sorry that you’re having a problem. I’m going to try to help you now. I will contact you directly with a private message. Thank you.
NET10 - Sophie
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Re: we do not offer service for zip code you provided.

Postby layniej » Tue Sep 30, 2014 4:15 am

I am having the same problem. I can't re-activate my phone. This is extremely frustrating. The same error keeps popping up no matter what zip code I put in.
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Re: we do not offer service for zip code you provided.

Postby Debbie1 » Tue Sep 30, 2014 4:54 am

Hi layniej. My name is Net Debbie. Sorry that you’re having a problem. Please check your inbox for a message. Thank you.
NET10 - Debbie
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