"Credit Card Not Valid" but charged anyway

Re: "Credit Card Not Valid" but charged anyway

Postby 101hs » Thu Jun 05, 2014 10:30 pm

Same thing happened to me today, I was charged 7 times and never got any minutes. I kept getting an error saying my credit card was invalid, but yet it was charged 7 times.
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Re: "Credit Card Not Valid" but charged anyway

Postby Jennifer1 » Thu Jun 05, 2014 10:32 pm

Hi 101hs. My name is NET10 Jennifer. Sorry that you’re having a problem. Please check your forum inbox for a private message. Thank you.
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Re: "Credit Card Not Valid" but charged anyway

Postby mom2304 » Fri Jun 06, 2014 11:30 am

I am having the same issue as well, this is ridiculous. Has anyone had this issue resolved? I stopped trying after the second try. :evil:
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Re: "Credit Card Not Valid" but charged anyway

Postby Net - Maria » Fri Jun 06, 2014 11:58 am

Hi mom2304. My name is NET Maria. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
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Re: "Credit Card Not Valid" but charged anyway

Postby Net - Felice » Fri Jun 06, 2014 4:29 pm

Hi mom2304. My name is NET10 Felice. If the money won't be credited back on your account after 24 to 48 hours, please call ou Customer Care Hotline at 1-877-836-2368; opens from Monday to Sunday 8:00 AM to 11:45 PM EST and ask to be transferred to the Refund Department.
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Re: "Credit Card Not Valid" but charged anyway

Postby arodriguez56 » Fri Jun 06, 2014 7:12 pm

This same thing just happened to me. I would like some help please.
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Re: "Credit Card Not Valid" but charged anyway

Postby Net - Maria » Fri Jun 06, 2014 7:17 pm

Hi arodriguez56. My name is NET Maria. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
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Re: "Credit Card Not Valid" but charged anyway

Postby arodriguez56 » Fri Jun 06, 2014 8:24 pm

Horrible customer service. They stole my money then blamed it on my CC company. Still refuse to refund my "preathourization" fee. Time for a new wireless company I guess.
arodriguez56
 
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Re: "Credit Card Not Valid" but charged anyway

Postby Net - Catherine » Sat Jun 07, 2014 8:11 am

Hi arodriguez56. My name is NET10 Catherine. We are sorry for the trouble. Please check your forum inbox for a private message. Thanks.
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Re: "Credit Card Not Valid" but charged anyway

Postby pepegraves » Sun Jun 08, 2014 6:37 am

WOW!!! I guess I shoulda read this b4 posting a new one about thiss problem... Shut that site down Net 10, until you square that problem away...I'm furious.... I've been robbed!!!!!
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