"Credit Card Not Valid" but charged anyway

Re: "Credit Card Not Valid" but charged anyway

Postby MJESS2881 » Tue Dec 08, 2015 6:21 am

I made two purchases this morning. The first one went through, no problems! The second one stated that I can't make a purchase with a credit card. However, my bank was charged an additional $44.48?!?! My phone works just fine, but my husbands does not! I don't understand why I was charged, and I did not get the airtime?!?! I am hoping this gets fixed! I've never had anything like this happen before!! Frustrated!!
Posts: 1
Joined: Tue Dec 08, 2015 6:07 am

Re: "Credit Card Not Valid" but charged anyway

Postby sheila.elizabeth » Tue Apr 12, 2016 11:55 am

I recently tried to purchase more minutes for my phone, but when I went to submit my card a message popped up that said, " Credit Card was not valid yet it shows up on my bank statements as being charged. However, I have not received any minutes/airtime and now my phone is deactivated. I need help.
Posts: 1
Joined: Tue Apr 12, 2016 11:32 am

Re: "Credit Card Not Valid" but charged anyway

Postby Sam1 » Mon Dec 25, 2017 8:47 pm

Hi sheila.elizabeth. My name is NET10 Sam. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
NET10 - Sam
Posts: 916
Joined: Thu Aug 12, 2010 11:59 am

Re: "Credit Card Not Valid" but charged anyway

Postby net10whitewolf » Tue Dec 26, 2017 4:40 pm

Why doesn't anyone respond with an answer that we ALL CAN READ instead of sending the message to look in your mail box from some Net10 Cust. Service rep.!!!!! I am new here and asked a question and got the same thing..."look in your "In Box" . Great, all he told me was the Customer Service number. Because I am so dumb that I didn't have that already! Not to mention trying to talk to someone that speaks good ENGLISH and not Phillinenesenglish!!
Everyone here is asking about Credit card charges being made to their card BUT NO MINUTES being added to their plan. Has anyone got an answer or resolution that they care to share?????????????????????
Posts: 4
Joined: Tue Dec 26, 2017 2:22 am

Re: "Credit Card Not Valid" but charged anyway

Postby Net - Felice » Thu Dec 28, 2017 12:44 pm

Hi net10whitewolf. My name is NET10 Felice. Issues will be taken offline if it's necessary for us to gather some account information to resolve the issue. We do not encourage customers to post their personal and account information in public, for security reasons. We post answers for general inquiries and questions that do not require us to check and investigate on the customer's account. You can check your Forum inbox for assistance.
Net - Felice
Posts: 1910
Joined: Tue Oct 25, 2011 10:02 am

Re: "Credit Card Not Valid" but charged anyway

Postby d13dave » Mon Mar 05, 2018 1:44 pm

I too had this happen today.
Posts: 5
Joined: Sun Feb 11, 2018 7:42 am

Re: "Credit Card Not Valid" but charged anyway

Postby Net - Larry » Mon Mar 12, 2018 2:43 pm

Hi d13dave. My name is NET10 Larry. We apologize for the trouble. For further assistance, please contact one of our customer care representatives at 1-877-836-2368. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
Net - Larry
Posts: 2036
Joined: Tue Oct 25, 2011 9:22 am


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