"Credit Card Not Valid" but charged anyway

"Credit Card Not Valid" but charged anyway

Postby AprilT » Thu Jun 05, 2014 8:01 am

Hi,

I recently (yesterday) tried to purchase more minutes for my phone, but when I went to submit my card a message popped up that said, " Credit Card was not valid yet it shows up on my bank statements as being charged. However, I have not received any minutes/airtime and now my phone is deactivated.
AprilT
 
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Re: "Credit Card Not Valid" but charged anyway

Postby Net - Catherine » Thu Jun 05, 2014 8:03 am

Hi AprilT. My name is NET10 Catherine. Sorry that you’re having a problem. Please check your forum inbox for a private message. Thanks.
Net - Catherine
 
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Re: "Credit Card Not Valid" but charged anyway

Postby Dani » Thu Jun 05, 2014 4:21 pm

Hi,


I had the same problem. Tried 4 times to pay and kept getting credit card not valid. So I called Net 10 and they have no record of payment. I was told to call my bank and infact in was charges 4 times and now I have to wait 10 days until the "pending charges" come off. Let just say im not very pleased with Net 10.
Dani
 
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Joined: Thu Jun 05, 2014 4:12 pm

Re: "Credit Card Not Valid" but charged anyway

Postby david » Thu Jun 05, 2014 4:25 pm

Hi Dani,

My name is NET10 David. We’re sorry for the trouble. Please check your inbox for a message.

Thank you.
david
 
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Joined: Mon Mar 21, 2011 7:52 pm

Re: "Credit Card Not Valid" but charged anyway

Postby jclark1975 » Thu Jun 05, 2014 6:00 pm

I too had this happen today. I would be shocked if net10 resolves this as I have had problems with their customer service. Good Luck.....40 bucks plus taxes gone. No minutes added.
jclark1975
 
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Re: "Credit Card Not Valid" but charged anyway

Postby ds1080 » Thu Jun 05, 2014 6:06 pm

Did you ever get it sorted out? The same thing happened to me today. makes me furious
ds1080
 
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Re: "Credit Card Not Valid" but charged anyway

Postby david » Thu Jun 05, 2014 6:10 pm

Hi Ds1080,

My name is NET10 David. We’re sorry for the trouble. Please check your inbox for a message.

Thank you.
david
 
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Joined: Mon Mar 21, 2011 7:52 pm

Re: "Credit Card Not Valid" but charged anyway

Postby david » Thu Jun 05, 2014 6:11 pm

Hi Jclark1975,

My name is NET10 David. We’re sorry for the trouble. Please check your inbox for a message.

Thank you.
david
 
Posts: 3631
Joined: Mon Mar 21, 2011 7:52 pm

Re: "Credit Card Not Valid" but charged anyway

Postby tefer5 » Thu Jun 05, 2014 9:18 pm

I just attempted to purchase additional minutes and got the same "Credit card Not Valid" message and immediately was charged 3 times on my card. The charges have already gone through!!! Is this a scam? Will I get the minutes. Do I need to stop payment? Angry!!!
tefer5
 
Posts: 1
Joined: Thu Jun 05, 2014 9:07 pm

Re: "Credit Card Not Valid" but charged anyway

Postby Net - Mark » Thu Jun 05, 2014 9:19 pm

Hi tefer5. My name is NET10 Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
Net - Mark
 
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