"Credit Card Not Valid" but charged anyway

[AprilT]

Hi,

I recently (yesterday) tried to purchase more minutes for my phone, but when I went to submit my card a message popped up that said, " Credit Card was not valid yet it shows up on my bank statements as being charged. However, I have not received any minutes/airtime and now my phone is deactivated.

[Net - Catherine]

Hi AprilT. My name is NET10 Catherine. Sorry that you’re having a problem. Please check your forum inbox for a private message. Thanks.

[Dani]

Hi,


I had the same problem. Tried 4 times to pay and kept getting credit card not valid. So I called Net 10 and they have no record of payment. I was told to call my bank and infact in was charges 4 times and now I have to wait 10 days until the "pending charges" come off. Let just say im not very pleased with Net 10.

[david]

Hi Dani,

My name is NET10 David. We’re sorry for the trouble. Please check your inbox for a message.

Thank you.

[jclark1975]

I too had this happen today. I would be shocked if net10 resolves this as I have had problems with their customer service. Good Luck.....40 bucks plus taxes gone. No minutes added.

[ds1080]

Did you ever get it sorted out? The same thing happened to me today. makes me furious

[david]

Hi Ds1080,

My name is NET10 David. We’re sorry for the trouble. Please check your inbox for a message.

Thank you.

[david]

Hi Jclark1975,

My name is NET10 David. We’re sorry for the trouble. Please check your inbox for a message.

Thank you.

[tefer5]

I just attempted to purchase additional minutes and got the same "Credit card Not Valid" message and immediately was charged 3 times on my card. The charges have already gone through!!! Is this a scam? Will I get the minutes. Do I need to stop payment? Angry!!!

[Net - Mark]

Hi tefer5. My name is NET10 Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.